Refund policy

Return & Refund Policy

At Versantz, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward and fair return policy, as detailed below.

1. Return Eligibility

You have 7 calendar days from the date of delivery to request a return or exchange for both defective and non-defective products.

To qualify for a return:

  • Items must be unused, unwashed, in their original condition and packaging.

  • Products showing signs of wear, damage, or misuse caused by the customer will not be eligible.

2. Exchanges

We gladly accept exchanges for size or color variations of the same product, subject to availability.
Please contact our support team before sending any item back to confirm exchange eligibility.

3. Shipping Costs & Return Label

  • Return shipping is free for all eligible returns. A prepaid return label will be included in your package or provided upon request.

  • If the item is defective or damaged, all return costs are fully covered.

  • Original shipping fees (if applicable) are non-refundable, unless the return is due to a product fault or an error on our part.

4. How to Request a Return or Exchange

To initiate a return or exchange, please email us at info@versantz.com with:

  • Your order number

  • Reason for the return or exchange

  • Clear photos if the product is defective or damaged

Our team will respond within 1–2 business days with further instructions.

5. Refunds

Once we receive and inspect your return, we will notify you by email. If approved:

  • Refunds will be processed to your original payment method within 10 business days.

  • You’ll receive a confirmation email once your refund has been completed.

6. Exceptions

Please note, we do not accept returns or exchanges on:

  • Final sale items

  • Products showing signs of misuse or improper care

Need help?

Our team is here to assist you. Contact us anytime at info@versantz.com.